FREE SHIPPING ON ORDERS OVER 40€*

Shipping policy

Shipping & Returns

Benamôr offers free Standard shipping on:

– All orders over 40€ for countries in the UE
– All orders over 40€ Portugal (including islands)

For orders below these amounts, delivery costs are calculated based on the weight and destination of the order. We kindly ask you to verify the value of our tariffs on the checkout page.

 

List of Shipping Countries:

Portugal (including Madeira and Azores)
 Europe: North America: Asia:
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Canada
Mexico
United States
China
Hong Kong
India
Japan
Macao
Singapore
South Korea
Taiwan
Denmark
Estonia
Finland
South America: Middle East:
France
Germany
Greece
Brazil*
Colombia*

United Arab Emirates
Hungary
Ireland
Italy
Latvia
Lithuania
*in order to process your order we require the fiscal number (Brazil – CNPJ | Colombia – CC) of the recipient Oceania:
Luxembourg Australia
Malta
Moldova
Montenegro
Monaco
Netherlands
Norway
Poland
Romania
Serbia
Slovakia
Slovenia
Spain (including Balearic islands)
Sweden
Switzerland
Turkey
Ukraine
Order Placement & Address Confirmation

All orders confirmed by Benamôr will be delivered to the address that you specified for delivery when placing your order.

After your purchase, you’ll receive the corresponding confirmation. We will send an e-mail containing all the details of your delivery as well as your respective tracking number as soon as the order is expedited so that you can verify the progress of your package directly on the carrier’s website. If your payment method of choice happens to be ATM (“Multibanco Reference”, available only in Portugal), your order will be expedited as soon as we receive the corresponding payment.

Benamôr ships its products only to the list of countries stated above. We guarantee the shipment of your order until it arrives at the respective destination country, whilst exempting ourselves of any responsibility regarding eventual customs fees and product entry restrictions in force on some destinations. The client has to contact local import authorities in order to verify the necessary additional procedures.

Shipping Methods and Costs

The Client shall bear all expenses related to the shipment of orders placed on this Online Store.

Delivery costs are calculated based on the weight and destination of the order. We kindly ask you to verify the value of our tariffs on the checkout page.

Tax & duty charges

All orders are shipped from Lisbon, Portugal.
Please note that international orders may be subject to additional tax & duties. For delivery in any non-EU (European Union) country, we highly recommend that you check whether local tax or duties may be applied to your order before making any purchases from our website. If there are additional charges to be made, the carrier will contact you for payment before or upon delivery.

If you refuse to pay tax & duties applied to your order, the carrier will attempt to return your order to Benamôr 1925. If successful, a refund will be processed within 14 days of receipt however the cost of return shipping will be deducted from your refund amount. Please note some countries may not allow your order to be returned for failure to pay tax & duty in which case a refund is not guaranteed.

For UK orders, please make sure you have a valid VAT number: https://www.gov.uk/government/organisations/hm-revenue-customs. 

Delivery

Late or Missing Packages

Our Website provides estimated delivery time details, according to the estimated shipment and expedition times, which depend on the transporter and destination of the order and may vary in high traffic seasons.

Benamôr only expedites products on business days. That being stated, we will not count weekends or public holidays while providing the estimated delivery date.

In case the order does not reach the Client within the indicated delivery dates, the Client can file a complaint by e-mail to lojaonline@benamor1925.com, which Sociedade de Perfumarias Nally, Lda will follow, in compliance with the necessary inquiry procedures.

After the conclusion of the process, the Client will be notified about the product’s destination, eventual reshipment or reimbursement of the amount paid for the order.

Shipping outside the European Union

All our orders are shipped from Portugal and will need to go through customs for countries outside the European Union. There is a possibility that customs may retain the parcel up to 2 weeks.

Damage Packages

In case anything goes wrong with the shipment process, Sociedade de Perfumarias Nally, Lda shall not be considered responsible, as the transporter is deemed liable for any damages, under any circumstance.

It is recommended for the Client to verify the order’s condition before signing the transporter’s delivery receipt. Nonetheless, in case you confirm that your order is incomplete or if you find any damaged products, we suggest that you contact our store immediately, through the e-mail address lojaonline@benamor1925.com.

Can’t find answers to your questions? Contact us!

lojaonline@Benamor1925.com

We promise to reply with the highest brevity.

 

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