Política de reembolso
Our top priority is client satisfaction when it comes to the quality of our products and website functionality to provide a suitable online shopping experience.
Nonetheless, if this is not met and in case the client wants to proceed with a return, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
The client has 14 days after receiving the order, to exercise his/her right of free termination, being eligible to receive a full reimbursement, equivalent to the total amount paid for the products, under the legally provided terms.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
We also advise the client to take and send photographs of the respective product and its package.
To start a return, you can contact us at lojaonline@benamor1925.com. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
In this case, the products must be returned or delivered by the client, without any unjustified delay and within a maximum period of 10 days counting from the date the client informs Benamôr about the intent to return.
The client must bear all direct costs associated with the return of the products. Only the product price will be credited. The client is completely responsible for all shipment fees.
If any of the products is returned with apparent damages or if the return package is lost, we reserve the right to charge the client for the respective devolution or to not reimburse any amount.
Any reimbursement, when due, will be made by the same payment method used for placing the order.
You can always contact us for any return question at lojaonline@benamor1925.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
The client cannot terminate the contract freely after tearing the packaging or removing the seal of the products after receiving the order, making them unsusceptible to return for reasons provided under the scope of health protection and hygene standards.
Exceptions / non-returnable items
The norms provided by Law no. 47/2014, of July 28, applies to all clients, regarding the commercialization of consumer goods and their respective warranties.
The previously mentioned legal warranty does not cover any defects or damages resultant from improper usage of the product by the client or by intervention of third parties.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
