Política de envio
Shipping & Returns
Important Note
Please note that some products—such as alcohol-based perfumes and diffusers —are classified as Dangerous Goods for transport. When present in an order, carriers require a €30 handling surcharge. This fee is applied automatically at checkout and included in your shipping cost. Orders without DG items are not affected.
Benamôr offers free Standard shipping on:
– All orders over 65€ Portugal (including islands)
– All orders over 100€ for countries in the UE
For international orders or orders below these amounts delivery costs are calculated based on the weight and destination of the order. We kindly ask you to verify the value of our tariffs on the checkout page.
We work with DHL Express for Europe & International orders and DPD for Portugal orders.
List of Shipping Countries:
| Europe: | North America: | Asia: |
|
Austria Belarus Belgium Bosnia and Herzegovina Bulgaria Croatia Cyprus Czech Republic |
Canada Mexico United States |
China
Hong Kong India
Japan Macao Singapore South Korea Taiwan |
|
Denmark Estonia Finland |
South America: | Middle East: |
|
France Germany Greece |
Brazil Colombia |
United Arab Emirates |
|
Hungary Ireland Italy Latvia Lithuania |
Oceania: | |
| Luxembourg | Australia | |
| Malta Moldova Montenegro Monaco Netherlands Norway Poland Romania Serbia Slovakia Slovenia Spain (including Balearic islands) Sweden Switzerland Turkey Ukraine |
Benamôr ships its products only to the list of countries stated above. We guarantee the shipment of your order until it arrives at the respective destination country, whilst exempting ourselves of any responsibility regarding eventual customs fees and product entry restrictions in force on some destinations. The client has to contact local import authorities in order to verify the necessary additional procedures.
Shipping Methods and Costs
The Client shall bear all expenses related to the shipment of orders placed on this Online Store.
Delivery costs are calculated based on the weight and destination of the order. We kindly ask you to verify the value of our tariffs on the checkout page.
If your order fails the first delivery attempt (for reasons beyond our control, such as no recipient, impossibility of delivery) and is returned to us, in the event of reshipment, the postage will be charged to the customer.
Tax & duty charges
All orders are shipped from Lisbon, Portugal.
Please note that international orders may be subject to additional tax & duties. For delivery in any non-EU (European Union) country, we highly recommend that you check whether local tax or duties may be applied to your order before making any purchases from our website. If there are additional charges to be made, the carrier will contact you for payment before or upon delivery.
If you refuse to pay tax & duties applied to your order, the carrier will attempt to return your order to Benamôr 1925. If successful, a refund will be processed within 14 days of receipt however the cost of return shipping will be deducted from your refund amount. Please note some countries may not allow your order to be returned for failure to pay tax & duty in which case a refund is not guaranteed.
For UK orders, please make sure you have a valid VAT number: https://www.gov.uk/government/organisations/hm-revenue-customs.
Delivery
Late or Missing Packages
Our Website provides estimated delivery time details, according to the estimated shipment and expedition times, which depend on the transporter and destination of the order and may vary in high traffic seasons.
Benamôr only expedites products on business days. That being stated, we will not count weekends or public holidays while providing the estimated delivery date.
In case the order does not reach the Client within the indicated delivery dates, the Client can file a complaint by e-mail to lojaonline@benamor1925.com, which Sociedade de Perfumarias Nally, Lda will follow, in compliance with the necessary inquiry procedures.
After the conclusion of the process, the Client will be notified about the product’s destination, eventual reshipment or reimbursement of the amount paid for the order.
Shipping outside the European Union
All our orders are shipped from Portugal and will need to go through customs for countries outside the European Union. There is a possibility that customs may retain the parcel up to 2 weeks.
Damage Packages
In case anything goes wrong with the shipment process, Sociedade de Perfumarias Nally, Lda shall not be considered responsible, as the transporter is deemed liable for any damages, under any circumstance.
It is recommended for the Client to verify the order’s condition before signing the transporter’s delivery receipt. Nonetheless, in case you confirm that your order is incomplete or if you find any damaged products, we suggest that you contact our store immediately, through the e-mail address lojaonline@benamor1925.com.
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